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› Forums › Technical support › Virtual Machine › Cannot login to VM
When I press the play button for some reason I am not prompted with my username and password anymore and the text below comes up. This happened after I tried to download the files from the university and an error message came up. I had a software update message so I installed that, restarted the VM and was going to try download the files again when this happened.
Hi Anna – where does this text display – in the terminal window, or is this the only thing that happnes when you start the VM?
Hi, it happens when I start the VM
OK, I’ve been looking online and it seems like (annoyingly) the solution is either to do something quite technical (see here, but I don’t fancy it!), or to just reinstall ATLab – would the second option mean you would lose any data?
I couldn’t get any of the solutions I found online to work. Luckily I didn’t have any data on it so I have just reinstalled it. Thank you!
Glad it’s sorted. In general, we recommend not to store any valuable files inside the VM, but rather on your host computer.
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